Returns / Exchanges

 

Refunds and Exchanges: 

In Store: To be eligible for a refund or exchange in store, you must bring back the merchandise in question within 10 days of purchase. We are able to provide you with a return/exchange with valid proof of purchase (original receipt or customer purchase history). Items needing to be returned or exchanged must not have been previously worn/used in order to proceed with your transaction. If items are accepted for return, you must have your original form of payment available to complete the process. Refunds take anywhere from 3-10 business days to post back to your account. Sale merchandise is eligible for exchange only. Previously altered garments are not eligible for return or exchange. 

Holiday In Store: Holiday returns/exchanges can be made at both our Lakeside and Short Pump Mall locations through January 15, 2025. Sale merchandise is eligible for exchange only. Previously altered garments are not eligible for return or exchange. 

Online: To be eligible for a refund or exchange online, you must send us an email at weborders@francos.com and must include the following pieces of information:

Name / Phone / Email Contact / Order # / Reason for Return

Once email correspondence is received, one of our online specialists will call the number provided to go over next steps. You are required to pay for return postage in order for us to process your refund/exchange. You will be asked to ship your unworn items back to address found below:

Francos Fine Clothier 

Attn: Web Orders

5321 Lakeside Avenue

Richmond, VA 23228

Once items have been received, we will reach out to confirm and can successfully process a refund. Please allow 3-10 business days for your refund to successfully post back to your original form of payment. 

 Sale merchandise is considered final sale and not eligible for return/exchange. Previously altered garments are not eligible for return or exchange. 

Holiday Online:  Holiday returns/exchanges can be made through January 15, 2025, following the prompt provided above.

Your customer satisfaction is our number one priority.  Please let us know how we are doing and how we can improve.

For more information or questions concerning your order, please contact us by e‑mail at weborders@francos.com.

We appreciate your business and wish you a happy holiday season.